Andre & Amy started this ripple. It's about Diane Sullivan: her journey from tennis to Pilot Pen marketing to social media consulting. Diane joins us for next MM2010 on Professional Services (Help, I'm Selling the Intangible!). It's different because Diane shows us on camera: be yourself, tell your story, share your passions. Sometimes that's all it takes. One more example of how we can all make our services that much more tangible.